Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website connecthivecrm.com (the "Website") and the CRM, Healthcare CRM, HRMS and related software products and services provided by ConnectHiveCRM ("ConnectHiveCRM", "we", "us" or "our") (together, the "Services").

By accessing the Website or using the Services, you agree to these Terms. If you use the Services on behalf of an organisation, you confirm that you are authorised to accept these Terms for that organisation, and "you" and "Customer" refer to that organisation. If you do not agree, please do not use the Website or Services.

1. Definitions

• "Customer Data" means data, including personal data, that you or your users upload, enter or create in the Services.
• "Users" means the individuals you authorise to access the Services under your account.
• "Plan" means the subscription plan you select, as described on our pricing page or in an order form or quotation agreed with us.
• "AI Features" means features of the Services that use artificial intelligence or automated processing, such as chat assistants, lead scoring, drafting, translation, document scanning and analytics.

2. The Services

We provide cloud-based software including industry CRMs and the products described on our Website. The features included in your subscription depend on your Plan and any order form agreed with us.

Our Website describes some capabilities as "On our roadmap" or as part of our product vision. These descriptions reflect our current plans only; they are not commitments to deliver any feature by a particular date or at all, and you should make purchasing decisions based on features that are available at the time of purchase.

3. Accounts and Access

• You must provide accurate account information and keep it up to date.
• You are responsible for keeping login credentials confidential, for all activity under your account, and for your Users' compliance with these Terms.
• You must tell us promptly at connecthivecrm@gmail.com if you become aware of any unauthorised access to your account.
• You must be legally capable of entering into a binding contract to use the Services.

4. Plans, Fees and Payment

• Fees are as listed on our pricing page or in your order form, in Indian Rupees unless agreed otherwise, and are exclusive of applicable taxes such as GST, which will be charged in addition.
• Subscriptions are billed in advance for the billing period of your Plan and renew automatically unless cancelled before the renewal date, unless your order form says otherwise.
• Fees are non-refundable except where required by law or expressly agreed in writing.
• If payment is overdue, we may, after notice, suspend access to the Services until payment is received.
• We may change our prices with reasonable advance notice; changes apply from your next renewal.

5. Customer Data

• You retain all rights in your Customer Data. You grant us a limited right to host, process and use Customer Data only to provide, secure and support the Services and as described in our Privacy Policy.
• You are responsible for the accuracy and legality of Customer Data and for having all necessary rights, consents and notices to collect and use it in the Services — including consent from the individuals you contact through messaging features.
• We will use reasonable technical and organisational measures to protect Customer Data, as described in our Privacy Policy.
• Before your subscription ends, you may export your Customer Data. After termination we may delete Customer Data after a reasonable period, subject to legal requirements.

6. Acceptable Use

You agree not to, and not to allow anyone else to:

• Use the Services for any unlawful, fraudulent or harmful purpose.
• Send spam or unsolicited messages, or use SMS, email or WhatsApp features in breach of applicable laws, regulations or the messaging provider's policies.
• Upload content that is illegal, infringing, defamatory, obscene or that contains malware.
• Attempt to gain unauthorised access to the Services, other accounts or our systems, or interfere with their security or performance.
• Copy, modify, reverse engineer or create derivative works of the Services, except as permitted by law.
• Resell or provide the Services to third parties without our written permission.
• Use the Services to build a competing product.

We may suspend access if we reasonably believe these rules have been breached or the Services are at risk, and will notify you where practical.

7. AI Features

• AI Features generate suggestions, drafts, scores, translations, extracted data and insights automatically. Outputs may be incomplete or inaccurate, and you are responsible for reviewing them before relying on or acting on them.
• AI Features are assistive tools. They do not provide medical, legal, financial or other professional advice, and must not be used as the sole basis for decisions that significantly affect individuals — such as diagnosis or treatment, hiring, termination, promotion or pay.
• You decide which conversations and messages are automated and are responsible for automated communication sent from your account.

8. Healthcare and HR Use

• Our healthcare products are administrative and operational software. They are not a medical device, do not diagnose, treat or prevent any condition, and are not designed for emergency use. Clinical decisions remain the responsibility of qualified healthcare professionals.
• Our HR features help manage workforce processes. You remain responsible for employment, payroll, tax and labour-law compliance and for decisions about your employees.
• If you store health, employment, children's or other sensitive data, you are responsible for obtaining required consents, limiting access appropriately and complying with all applicable laws and professional obligations.

9. Third-Party Services

The Services may work with third-party services such as WhatsApp, SMS and email providers, payment gateways, maps and analytics tools. Your use of those services is governed by their own terms, and we are not responsible for their availability, content or actions. Third-party charges, such as messaging fees, may apply.

10. Intellectual Property

The Website and Services, including software, design, text, graphics, logos and trademarks, are owned by ConnectHiveCRM or its licensors and are protected by law. Subject to these Terms and payment of fees, we grant you a limited, non-exclusive, non-transferable right for your Users to use the Services for your internal business purposes during your subscription. If you send us feedback or suggestions, we may use them without obligation to you.

11. Confidentiality

Each party will keep confidential any non-public information received from the other that is marked or reasonably understood to be confidential, use it only for the purposes of these Terms, and protect it with reasonable care. This does not apply to information that is public, already known to the recipient, independently developed, or required to be disclosed by law.

12. Availability, Support and Changes

We aim to keep the Services available and to provide support through the contact details on our Website. The Services may occasionally be unavailable for maintenance, updates or reasons beyond our control. We may improve, modify or discontinue features; if we make a change that materially reduces core functionality of your paid Plan, we will give reasonable notice.

13. Term and Termination

• These Terms apply while you use the Website or Services. Your subscription continues for the period in your Plan or order form and renews as described in Section 4.
• You may cancel your subscription with effect from the end of the current billing period by contacting us.
• Either party may terminate if the other materially breaches these Terms and does not remedy the breach within a reasonable period after written notice. We may suspend or terminate immediately for serious breaches of Section 6 or where required by law.
• On termination, your right to use the Services ends. Sections that by their nature should survive — including fees owed, Customer Data, intellectual property, confidentiality, disclaimers, limitation of liability and governing law — will survive.

14. Disclaimers

Except as expressly stated in these Terms, the Website and Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the Services will be uninterrupted, error-free or that AI outputs will be accurate. Content on the Website, including blog articles, is for general information only.

15. Limitation of Liability

To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, arising out of or relating to these Terms; and (b) our total liability arising out of or relating to these Terms or the Services will not exceed the fees you paid to us for the Services in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

16. Indemnity

You agree to indemnify and hold ConnectHiveCRM harmless from claims, losses and expenses (including reasonable legal fees) arising from your Customer Data, your use of the Services in breach of these Terms or applicable law, or messages sent from your account.

17. Governing Law and Disputes

These Terms are governed by the laws of India. The parties will first try in good faith to resolve any dispute informally. Subject to that, the courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

18. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page shows when they were last changed. If changes are material, we will give reasonable notice through the Website or by email. Continuing to use the Services after changes take effect means you accept the updated Terms.

19. General

• If any provision of these Terms is found unenforceable, the rest remain in effect.
• Our failure to enforce a provision is not a waiver of our right to do so later.
• You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets.
• Neither party is liable for delays caused by events beyond its reasonable control.
• An order form or written agreement signed by both parties takes precedence over these Terms where they conflict.

20. Contact Us

Please also read our Privacy Policy.